TL;DR Version: The Polaris lounge at O’Hare is the first legacy carrier operated lounge I would ever consider going out of my way to arrive early at. Today, I did just that—arriving at 7:30 am for a 4:15 pm departure. And for the avoidance of doubt, I loved every minute of it.
The experience began with a series of welcoming smiles, which is something I most certainly do not take for granted when it comes to the legacy carriers. Smiles are very rare and precious commodity at UA ever since the Continental acquisition merger, and it was a nice change of pace to see so many of them at the Polaris lounge.